Relentless Digital Delivers Consistent Call Flow and Seamless Account Management Transitions

Speaker 0: They they cared about, you know, that I was still maintaining my level of service, and so I really appreciated that. It was very important to me. I'm Luke Strange. Cool Hand Electric. We're out of the South Part of Dallas area, Mansfield, Red Oak, those parts of towns, and we do electric and air. I had listened to the podcast that that Josh is on and just liked and saw things the same way, started building up trust with his thought process and we started having some issues with the company we were using and I was ready to make a change. So I reached out and really hit it off pretty well. It's been great. I kind of tell them what I need. I get my reports and they filled me in. They've helped me kind of learn a lot of the terms that can be kind of overwhelming. They put them into terms that I can understand and they don't kind of speak over me and just think I'm I'm some dumb contractor. So that's really appreciated. I know it sounds silly, but it really is appreciated that they're and they're they're consistent, very optimistic. And then when I'm in freak out mode or whatever for for whatever situation, they're they're very responsive. And we work together to get get call get extra calls in and they have a lot of different strategies for that. So I've been happy, very happy with it. We've added air conditioning and it's been a pretty good process of chatting with them what the what the goals were, what the plans were, and then they've been executing and we've got a we've got a strong start. So it's cool. Someone's always even if the person's on vacation that a rep is or something's going on there, there's somebody checking those communications and that's extremely important to me. I know business is hard and there's different seasons where you don't have as much call flow as you do on other seasons, but I just need somebody checking the basic stuff and making sure there's not something out going wrong and communicating with me and and they're great at that. There's been a lot of cool little automations and things that I've been able to learn to speed up monotonous or tedious tasks and that's been huge. But I mean, they've handled my Google profiles, they've handled my website, blogs, pretty much any digital or SEO strategy they've been very helpful with. They're professional, they can handle straightforward conversations. So if someone's looking at it, just kind of articulate what you need and they're very straightforward. All their stuff they say, if they say they're going do it, it's going to be done well and very, very passionate about performing and and being relentless if you will. They they don't really stop until things are good. Something I thought that was really neat was we had a rep and she was great, but because she was so good, she got moved on after like a year or so to another position. And instead of just changing my rep, she was involved with the changeover and made sure I was comfortable with a new rep and that things were were that I was taken care of. And so I thought that transition was really great and I appreciate it. A lot a lot of folks will just change your reps periodically.