Recovering From a Ransomware Hostage Crisis to Achieve Total Peace of Mind

I'm just so thankful for Techpediant, Anthony, the whole team. You know, when we need them, they're there. There's not much you can really say about it. It's just so different than any other IT experience you'll have. My name is Bryce Richardson. I own Vivid Smiles in Parker, Colorado. Vivid Smiles is a high-end aesthetic and family practice located just outside of Denver. We do all kinds of dentistry. It's a growing practice, and we see a ton of patients, you know, all kinds of different walks of life and different treatments. It's a very busy practice, and we, you know, require, obviously, good IT management and security. Like most companies as they grow, they end up selling out to corporate or private equity. We encountered that twice with different IT companies. Our last IT company, actually, it's a funny story, we, and this is before I met Anthony, ended up taking our whole practice for hostage. The FBI ended up getting involved and everything, and thank goodness for Anthony and Techpediant, 'cause he was able to... You know, we didn't miss a single day. We didn't miss a single patient. And our previous provider, who's now in jail, his whole goal was to kind of sabotage the practice, have us lose business, patients, everything, and Anthony really, I mean, he saved the day for us. Anthony has a specialization in security, and at that time, we knew he needed it. When I called Anthony, he literally was on our computers within an hour, helping us get back up. I would come in the office at, like, 6:00 AM, and he was already working, helping us get back on track. He flew in to see us, helped to make sure everything was secure. He talked with the FBI. He talked with the police and everybody involved, even the perpetrator, kind of negotiated with him, able to get things back on track for us. It's a lot more personalized. Anthony's good people. You know, I'm at a point now where I have trust issues, and having somebody like Anthony, he's just such a good guy. He comes in, we're just laughing, having a good time, and he's very knowledgeable. Just a different level of care and experience that we weren't getting before. Just how willing Anthony is to pick up the phone and help us personally. He's got a team behind him, but if there's something that needs urgency, he's always there when I need him. We don't even worry about our computers or our IT anymore. If something does come up, like something gets logged out or we're installing a new software, he's able to come right in, and he's got somebody on the line. Yesterday, we had a new software installed, and one of his guys was on the phone for, like, two and a half hours straight, making sure it was installed properly. I mean, that's just a level of care you don't get anywhere else. It's a scary time we're living in now, where it's so easy to access people's computers. I mean, you want somebody that's an expert in security. You want somebody that's gonna keep things safe, secure. Your team doesn't have to worry. Your front doesn't have to worry. And you, as the doctor, have enough things going on that you shouldn't have to worry about your IT. And it just... It's not even on my mind anymore, where for a while it was the number one stress in our practice. You know, there's 100 different IT companies you can pick, probably more. This one's just, it's better. It just is. You know, you... Total peace of mind across everything. You know it's handled on the back end. You don't even have to worry about it.