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Customer story · SPA SOURCE LLC

Modernizing Orofacial Pain Practice with Sleek Motorized Chairs and Superior Value

Micah Donlin · Recorded 6/26/2026

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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.

Micah Donlin, owner of White Lavender Orofacial Pain, Headache, and Sleep, chose Spa Source LLC to modernize her practice. By selecting the Moderno chair, she achieved a sleeker, more comfortable clinical environment at a significantly lower price point than traditional dental chairs, while benefiting from immediate human-led customer support and matching doctor stools.

At a glance

Primary Use Case
Orofacial pain, headache, and sleep specialty practice
Reported Result
Lower cost than dental chairs with improved patient accessibility
Key Feature
Flip-back armrests and matching doctor stool
It's sleeker looking, more modern looking, and I think more comfortable for the patient.
When you talk about a traditional dental chair, it can be much more pricey than this chair from SpaSource.
I was able to talk to a person and, you know, have that conversation, not with a robot, but be able to place the order with an actual person.

The interview

Can you introduce yourself and your practice?

I'm Micah Donlin. I am the owner of White Lavender Orofacial Pain, Headache, and Sleep, and we're located in Louisville, Kentucky.

How did you hear about Spa Source and why did you choose them over others?

One of my colleagues had recommended SpaSource, and so he gave me the idea to look into the chair that you all offer, and it differs from other companies that I've looked at. Since I am in dentistry, we typically will use dental chairs, but in my specialty of orofacial pain, I'm not doing traditional dentistry, and so these chairs are better fit for my practice rather than your traditional dental chair.

What were your first impressions of the product and the ordering process?

It's sleeker looking, more modern looking, and I think more comfortable for the patient. I reached out and immediately got a response from the company. They were able to help me decide on which model to choose. I went with the Moderno just, uh, it's more simple and kind of fit the footprint of my practice. I was able to talk to someone right away, and they were super helpful.

How do the aesthetics of the equipment impact your office?

The patient chair matches my doctor chair, which I think looks really good in the office, in the procedure room. I have patients comment all the time of how sleek the chair looks and that, you know, they feel comfortable in it.

What is your opinion on the value and pricing of the equipment?

Value-wise, I was very pleased with the price. When you talk about a traditional dental chair, it can be much more pricey than this chair from SpaSource. And so for my needs of what I needed, I was very pleased with the price.

How would you describe the customer service experience?

My overall experience working with SpaSource has been ease of getting in touch with you all, the customer service side of things. I was able to talk to a person and, you know, have that conversation, not with a robot, but be able to place the order with an actual person, have that, you know, human touch to the process.

What specific features of the chair do you find most useful?

This is really nice that the armrests flip all the way back. It just allows for the patient to get in from the side easier. If they do have any difficulty getting into a chair, they can swing their legs around this way, and then we swing them forward. And then we're able to easily put the armrest back. I do love that there is a remote here, and we're able to, again, adjust the chair as needed.

Frequently asked

Are Spa Source chairs suitable for specialized dental practices?

Yes. Micah Donlin found that because her specialty in orofacial pain doesn't require traditional dentistry setups, these chairs are a better fit, offering a sleeker and more modern look than standard dental equipment.

How does the price of Spa Source chairs compare to dental chairs?

Micah Donlin reported being very pleased with the value, noting that traditional dental chairs can be much more pricey than the options provided by Spa Source.

Is it easy for patients with mobility issues to use these chairs?

Micah Donlin highlighted that the armrests flip all the way back, allowing patients to get in from the side easily and swing their legs around if they have difficulty.

Full transcript

I'm Micah Donlin. I am the owner of White Lavender Orofacial Pain, Headache, and Sleep, and we're located in Louisville, Kentucky. So one of my colleagues had recommended SpaSource, and so he gave me the idea to look into the chair that you all offer, and it differs from other companies that I've looked at. Since I am in dentistry, we typically will use dental chairs, but in my specialty of orofacial pain, I'm not doing traditional dentistry, and so these chairs are better fit for my practice rather than your traditional dental chair. It's sleeker looking, more modern looking, and I think more comfortable for the patient. [laughs] I reached out and immediately got a response from the company. They were able to help me decide on which model to choose. I went with the Moderno just, uh, it's more simple and kind of fit the footprint of my practice. I was able to talk to someone right away, and they were super helpful. So the patient chair matches my doctor chair, which I think looks really good in the office, in the procedure room. I have patients comment all the time of how sleek the chair looks and that, you know, they feel comfortable in it. And value-wise, I was very pleased with the price. When you talk about a traditional dental chair, it can be much more pricey than this chair from SpaSource. And so for my needs of what I needed, I was very pleased with the price. And really just the look, the ease of it, and that it can match my doctor stool, I think is a huge plus. My overall experience working with SpaSource has been ease of getting in touch with you all, the customer service side of things. I was able to talk to a person and, you know, have that conversation, not with a robot, but be able to place the order with an actual person, have that, you know, human touch to the process. When I've reached out for other products, it's nice to already have that point of contact so that we can, for example, n-need to order more chairs or a different doctor stool. It's been nice to also, like, continue that relationship, and it's just been easy to get in touch with you all, and that's huge. As a clinician, there's not a whole lot of time in our day dedicated to be able to do these types of things, so to be able to talk to someone right away and have that communication is huge. So if you're considering SpaSource, don't hesitate to reach out. There's different levels of chairs that you can choose from, depending on what your needs are. But I'd say don't hesitate. They're a great company to work with. You have that human touch, and they provide a great product. So here is the patient chair, as well as my doctor stool. They do match perfectly, so I love how they look together in the room. And here, this is really nice that the armrests flip all the way back. It just allows for the patient to get in from the side easier. If they do have any difficulty getting into a chair, they can swing their legs around this way, and then we swing them forward. And then we're able to easily put the armrest back. I do love that there is a remote here, and we're able to, again, adjust the chair as needed, just to allow for patients to get into it easily. I love how it looks and that they match.

About SPA SOURCE LLC

Spa Source LLC is a leading professional wholesale provider of high-quality spa equipment, medical exam chairs, and procedure tables. They serve a diverse range of professionals including medical clinicians, dermatologists, and aesthetic practitioners, offering advanced motorized systems and ADA-compliant designs. By providing durable and modern furniture like the Moderno chair, they help practices upgrade to high-end clinical environments with a personalized human touch in customer service.

Industry
Medical Spa Equipment

Topics

  • medical equipment
  • orofacial pain
  • moderno chair
  • patient comfort
  • cost savings
  • specialty dentistry

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