Customer story · SPA SOURCE LLC
Elevated Clinic Aesthetics and Versatile Treatment Options with Personalized Customer Service
Katie Lee · Recorded 8/13/2026
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- Share One · August 13, 2026
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Individual results vary. This is one customer's first-hand account of their own experience, recorded on camera and published unedited. It is not medical advice, and nothing here is intended to diagnose, treat, cure, or prevent any condition. Talk to a qualified healthcare professional before making decisions about your health.
Katie Lee of Blue Ribbon Health reviewed Spa Source LLC, highlighting their exceptional customer service and versatile medical chairs. Lee achieved a 'ten out of ten' experience, specifically praising the personalized video chat walkthroughs and the ability to match her clinic's elevated aesthetic with a rich brown color selection.
At a glance
- Primary Use Case
- Versatile treatments within a direct primary care clinic
- Reported Result
- 10/10 experience with personalized equipment walkthroughs
- Key Feature
- Elevated color selection including rich brown
“What really set you guys apart was the customer service... they offered to do a video chat to kinda tour different options of the chairs.”
“I wanted something a little elevated. Um, and there were several options that fit the color scheme of my practice, and so I ultimately decided on that rich brown color.”
“Overall, my experience, I would say ten out of ten. I would totally recommend it to another practitioner looking to add chairs or equipment to their practice.”
The interview
Can you introduce yourself and your practice?
So I'm Katie. Um, I am located in Bellevue, Washington, and I have a direct primary care practice, Blue Ribbon Health.
What were you looking for in a medical chair?
I was looking for a chair that could be versatile and for different treatments within our clinic, um, and I found you guys online.
What set Spa Source apart from other equipment providers?
What really set you guys apart was the customer service. You know, I'm not local, so immediately someone had reached out and they offered to do a video chat to kinda tour different options of the chairs. Somebody had texted me as well as emailed. I prefer text. It's the easiest way to get in contact with me, and so it made it very easy.
How did you verify the quality and reputation of the company?
When you're looking at a chair for your clinic, you wanna make sure it's a reputable company. As the practice grows, I want to be able to come back to the same company and get multiple of the same chairs, right? And I did a lot of research. I talked to some other practitioners on what they use in their clinic, as well as watched the review videos that were on the website.
What was the best part of working with Spa Source?
The best part of working with Spa Source has been the personalized communication. I mean, I have, you know, reached out to a few other companies and none of them have offered a video chat, a personalized video chat based on what I was looking for to do a walkthrough.
How was the selection and setup process?
Everything is set up on the front end for me to, you know, pick out the chair, pickup and delivery, and then everything is set. As far as the color selection, that was something that was important to me. You know, we're not a traditional healthcare practice, and so I wanted something a little elevated. Um, and there were several options that fit the color scheme of my practice, and so I ultimately decided on that rich brown color.
What is your overall rating of the experience?
Overall, my experience, I would say ten out of ten. I would totally recommend it to another practitioner looking to add chairs or equipment to their practice.
What advice do you have for others considering Spa Source?
So if you're thinking about working with Spa Source, I would definitely reach out. Um, their customer service was excellent, and don't be afraid to, you know, give all your specifications and requirements because they can 100% accommodate.
Frequently asked
How can I see medical chairs if I am not local to the showroom?
Katie Lee noted that because she was not local, Spa Source immediately offered a personalized video chat to tour different chair options and perform a walkthrough of the equipment.
Is Spa Source a reputable company for growing medical practices?
Katie Lee conducted extensive research, including talking to other practitioners and watching review videos, concluding that Spa Source is a reputable company she plans to return to as her practice grows.
Can Spa Source accommodate specific clinic color schemes?
Yes, Katie Lee specifically chose Spa Source because they offered several options that fit her 'elevated' clinic aesthetic, ultimately selecting a rich brown color.
Full transcript
About SPA SOURCE LLC

SPA SOURCE LLC
Official site: www.SpaSource.comSpa Source LLC is a leading professional wholesale provider of high-quality spa equipment, medical exam chairs, and procedure tables. They serve medical professionals, dermatologists, and aesthetic clinicians by providing advanced motorized systems and ADA-compliant designs. Their mission is to transform professional practices from basic setups into high-end, durable, and comfortable clinical environments.
- Industry
- Medical Spa Equipment
Topics
- medical exam chairs
- direct primary care
- clinic owner
- customer service
- aesthetic equipment
- equipment upgrade
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