Physical Therapy Practice Achieves 16 Years of Growth Through Online Reputation Building

Bernardine Thomas (00:00) one of the great things I love about E-rehab is that their customer service is always on point. If you have any questions or any concerns about anything, we shoot them an email and they get back to us in a very short period of time. And they always come up with solutions that work. And another thing I think that's wonderful about eRehab that maybe sets them apart is the fact that they're always improving their business model to stay on top of the new advances. they always stay on the cutting edge of... the changes of industry. My name is Bernardine Thomas. I am a physical therapist. I live in Camarillo in California, and I own a business in Newbury Park, California called Newbury Park Physical Therapy. business partner and I bought an existing clinic in 2009, and at that stage the company was already using E-rehab, and the thing that we liked about E-rehab that one of the founders was a physical therapist so he had kind of understood the industry and they've been really easy to work with so we've just never looked for another solution. the digital age, it's become very important for us to build our online reputation. And that's been, like, our biggest generator of new referrals in the last 5 to 10 years. And e-rehab has made simple for us to build that. one of the tools that we use of e-rehab is they have a possibility that patients can request appointments online. And so that makes it super easy for the patients 24-7 to go online and request appointment time that works for them. And then our front office turns around the next day and reaches out to those patients. So I've actually referred a few of my colleagues to e-rehab over the years. one of the reasons is because their customer service is outstanding. outstanding. and I feel that they really always stay with the changes of the market and they're working to improve their business model all the time. And that's just been super evident with us. I mean, we've been with e-rehab now for 16 years. It's a privately owned business that really supports physical therapists in private practice, And I think one of the big drivers of that force is that David was a physical therapist before he got involved in tech.